Standard Warranty
- All our products come with a 12-month warranty for defects and faults.
- You can trust that your purchase is covered during this period.
Exceptions to the Standard Warranty
Low-Cost Hobby-Grade Parts:
- Some low-cost hobby-grade parts are subject to casual mishandling for convenience. These items typically have a 90-day warranty unless there is reasonable evidence of safe handling practices (e.g., static safety precautions).
Constructed Kits and Interfaceable Electronics:
- Kits and interfaceable electronics (such as general-purpose inputs and outputs on development boards) can be damaged due to misuse or mistakes. In such cases, the issue may not be a manufacturer fault or defect.
How to Return A Faulty Product
Contact Support:
- Reply to your order confirmation email with a description of the fault or defect.
- Our support team will be in touch within 3 business days to assist you.
Safe Packaging:
- Ensure that the return is well packaged and safe for transit.
- Use services that offer tracking and proof of delivery.
Confirmation and Resolution:
- Once we receive the product, we will confirm the defect or fault.
- We will then process either a refund or replacement as needed.
General Return Conditions
- All return requests must be made within 30 days from the date of purchase.
- Products must be in their original packaging, unopened, and in a resellable condition.
- Proof of purchase is required for all returns.
Defective or Damaged Products
If you receive a product that is defective or damaged, we will:
- Provide a full refund or
- Offer a replacement at no additional cost to you.
Please notify us within 14 days of receiving the item to qualify for this provision.
Shipping Costs
Customer Responsibility:
- Customers are responsible for paying their own shipping costs when returning items.
- Exceptions apply if the product is defective or damaged.
Non-Refundable:
- Shipping costs are non-refundable.
- If a refund is issued, the cost of return shipping will be deducted from the refund amount.
