Warranty

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. For a failure that isn't major, you're entitled to have the goods repaired or replaced.

Standard Warranty

All products carry a 12-month warranty against defects and faults by default.

Some products carry a 90-day warranty instead, due to being low-cost hobby-grade parts that are more likely to be damaged through casual handling. If a product is covered by the 90-day warranty, this will be stated on its product page. If a product page does not state a 90-day warranty, the standard 12-month warranty applies.

For products under the 90-day warranty, this is extended to the full 12 months where there is reasonable evidence of safe handling practices (e.g. static safety precautions).

Manufacturer-specified warranty periods

Some products include a warranty period printed on the packaging that differs from our standard terms. Where this applies, we follow the manufacturer's stated period instead of the 12-month or 90-day terms above.

Kits and interfaceable electronics

Constructed kits and boards with general-purpose inputs/outputs can be damaged by misuse or wiring mistakes. Damage of this kind is not a manufacturer fault and is not covered under warranty.

How to Return a Faulty Product

1. Reply to your order confirmation email with a description of the fault. We'll respond within 2 business days.
2. If approved, we'll issue a Return Authority.
   • Australian customers: keep your postage receipt and we'll refund it once the fault is confirmed. If return shipping will cost more than $15, contact us first and we'll send a prepaid label instead.
   • International customers: you cover return shipping to us. Once inspected, the manufacturer determines the outcome, being repair, replacement, or store credit. A like-for-like replacement isn't guaranteed. If a physical replacement is approved, we cover shipping back to you, otherwise return shipping costs may apply both ways. If this doesn't suit you, we'd suggest checking for a local reseller before purchasing.
3. Package the item securely and send it using a service with tracking and signature on delivery.
4. Once received and the fault is confirmed, we'll process a refund or replacement. If a replacement isn't available within a reasonable timeframe, we'll issue a refund instead.

Damage in Transit

We package every order carefully, but transit damage can still happen. Please check your order as soon as it arrives, even if the outer packaging looks fine, as some damage isn't visible from the outside. If anything is missing or damaged, reply to your order confirmation email and hold onto all packaging until we've resolved it with you.

Change of Mind

If you've ordered the wrong thing, we're happy to help. Reply to your order confirmation email within 14 days of delivery to start the process.

• Items that have been used cannot be returned for change of mind.
• Items that have been opened cannot be returned for change of mind.
• You'll receive a 100% refund of the item price, excluding the original delivery fee.
• You arrange and cover the cost of return shipping to us.
• Prepared storage media (e.g. pre-imaged microSD cards) cannot be returned for change of mind under any circumstance.